Quick Fixes for ATM Error 068

Understanding ATM Error Code 068: What It Means for Your Business

ATM error code 068 indicates "Diverter 1 in wrong position at start" - a hardware malfunction that prevents your ATM from dispensing cash properly. This error specifically affects the mechanical component that routes currency notes during transactions.

Quick Answer for ATM Error Code 068:

• What it means: The diverter mechanism is misaligned at startup
• Affected models: NCR 9615, 9800, 9840, and 9850 series
• Type: Hardware error (not network/software)
• Immediate fix: Power cycle the ATM and inspect the cash dispenser
• When to call help: If error persists after basic troubleshooting

This error can be frustrating for business owners because it stops cash transactions completely. When customers can't withdraw money, you lose surcharge revenue and foot traffic. The good news? Most cases of ATM error code 068 can be resolved with simple on-site fixes.

Don't confuse this with network response code 68 - that's a completely different issue related to transaction timeouts from your bank's processor.

As Lydia Valberg, Co-Owner of Merchant Payment Services, I've helped countless business owners resolve ATM error code 068 over our 35+ years in the payment industry. My experience shows that understanding this error can save you time, money, and customer frustration when it inevitably appears on your ATM.

ATM Error Code 068 Explained

When you see ATM error code 068 pop up on your machine, you're looking at what we call a "startup hiccup" in the ATM world. This hardware fault happens during your cash dispenser's morning routine - think of it like your ATM doing stretches before it's ready to work.

Here's what's actually happening: Every time your ATM powers up or gets ready to dispense cash, it runs through a quick self-check. One of the most important parts of this check involves something called the diverter - a small but crucial component that guides your cash bills to the right place. ATM error code 068 means this diverter isn't sitting where it should be when the startup sequence begins.

The technical name for this error is "Diverter 1 wrong position" but don't let that intimidate you. In plain English, it's like having a railroad switch stuck between tracks - your ATM is smart enough to know something's not right, so it stops everything until the problem gets fixed.

After 35+ years in the ATM business, I can tell you that ATM error code 068 usually shows up at the most inconvenient times - right after a power outage, after you've loaded cash, or first thing Monday morning when weekend customers have been hitting your machine hard. The silver lining? This error is your ATM's way of protecting itself (and your money) from bigger problems down the road.

What does "Diverter 1 in wrong position at start" mean?

Picture a tiny mechanical arm inside your cash dispenser - that's your diverter. This little workhorse is controlled by what's called a solenoid, which is basically an electromagnetic switch that moves the arm back and forth with precision timing.

The diverter's job is simple but critical: it decides where each bill goes. Good bills get directed to the customer, while damaged or suspicious bills get sent to an internal reject bin. It's like having a quality control inspector working 24/7 inside your machine.

When your ATM starts up, the diverter needs to "go home" - meaning it returns to its default position within a specific timeframe. If the internal sensors can't confirm the diverter is properly positioned, they trigger ATM error code 068 as a safety measure.

Most of the time, this positioning problem comes from surprisingly simple causes. Dust buildup is the biggest culprit - it accumulates over time and can make the diverter arm sluggish. Torn note fragments from damaged bills sometimes get wedged in the mechanism. Loose mounting screws can throw off the alignment, and sometimes a cash cassette that wasn't seated properly during the last refill can interfere with the diverter's movement.

The good news is that none of these issues typically require major repairs or expensive parts replacement.

ATM error code 068 vs. network response code 68

Here's where things get confusing for a lot of business owners - and I completely understand why. You might see "068" on your ATM's diagnostic screen, or your customer might get a "68" code on their receipt. These look similar, but they're completely different problems.

ATM error code 068 is what we're talking about here - it's a hardware issue with your diverter mechanism. This error shows up on your ATM's internal service menu and means you need to physically check something inside the machine. It affects your ability to dispense cash at all.

Network response code 68, on the other hand, is a communication timeout between your ATM and the customer's bank. This shows up on transaction receipts and means the bank took too long to approve or deny the transaction. It has nothing to do with your ATM's hardware.

Think of it this way: ATM error code 068 is like having a mechanical problem with your car's engine, while network response code 68 is like having a slow internet connection on your phone. Same numbers, totally different universes.

If you see "068" in your ATM's service diagnostics, you're dealing with the diverter issue we're discussing. If customers are getting "68" codes on their receipts, that's the network timeout problem that usually resolves itself within 15 minutes.

Models Affected & Root Causes

ATM error code 068 shows up most often on NCR ATM models, particularly the workhorses of the industry. If you're running an NCR 9615, 9800, 9840, or 9850, you've probably encountered this error at some point. These machines all use similar cash dispenser designs, which explains why they share the same error codes when things go sideways.

The Triton family of ATMs can also throw this error, though they might dress it up with slightly different numbers. The underlying problem remains the same - that diverter mechanism just isn't cooperating.

What makes these models particularly susceptible? They're built for high-volume locations across the US, from busy convenience stores to hotel lobbies. All that heavy use puts stress on the mechanical components, especially the delicate diverter assembly that routes your cash.

Common hardware triggers for ATM error code 068

After three decades of fixing these machines, I can tell you that ATM error code 068 usually comes from four main culprits. The loose diverter arm tops our list, causing about 40% of the cases we see. Those mounting brackets take a beating from constant operation, and even a tiny shift can throw off the sensors.

Jammed note fragments account for another 30% of our service calls. You'd be amazed how a tiny piece of torn currency can bring a whole ATM to its knees. High-traffic locations see this more often because the bills get handled roughly before they even reach your machine.

Sensor dust and debris might sound minor, but it causes 20% of these errors. Those optical sensors are incredibly sensitive - even a thin layer of dust can make them "blind" to the diverter's position. It's like trying to read a book through dirty glasses.

The remaining 10% comes from mis-seated cash cassettes. When you're loading cash in a hurry (and let's face it, we've all been there), it's easy to not push that cassette in completely. The diverter needs precise clearance to move freely, and a crooked cassette throws everything off.

Is 068 hardware or software?

Here's the straight answer: ATM error code 068 is definitely a hardware problem. You won't fix this one with a software update or by calling your processor.

Hardware symptoms are pretty obvious once you know what to look for. The error hits you right at startup, before any customers even try to use the machine. You might hear unusual clicking or grinding sounds from the cash dispenser. When you run diagnostics, the machine points directly to component faults rather than communication issues.

Software problems, on the other hand, usually crop up during actual transactions. They might affect only certain card types or show up in your network logs as communication errors. Network response code 68 (the timeout issue) falls into this category - completely different beast from our mechanical diverter problem.

The research backs this up too. ATM error codes in the 060-080 range almost always point to mechanical or sensor issues within the dispenser unit. That means you'll need to roll up your sleeves and get hands-on with your machine to fix ATM error code 068.

Quick Fix Steps to Clear ATM Error 068

When ATM error code 068 appears on your machine, don't panic - most cases can be resolved with some basic troubleshooting steps. I've walked countless business owners through this process over the years, and you'll often have your ATM back in service within 30 minutes.

Safety comes first, though. Make sure you're comfortable working with your ATM and always follow your manufacturer's safety guidelines. If anything seems beyond your comfort level, there's no shame in calling for professional help.

Start by entering safe mode using your operator key or supervisor PIN. Steer to the diagnostic section where you can see the error details and access system commands. This puts your ATM in a controlled state where you can safely perform troubleshooting procedures.

Next, run a purge command from the diagnostic menu. This handy function clears any notes that might be stuck in the transport mechanism and attempts to return all moving parts to their proper home positions. Think of it as giving your ATM a chance to "shake off" whatever's bothering it.

If the purge doesn't clear ATM error code 068, try a power cycle. Turn off the main power switch for about 15 seconds, then power back on. This forces a complete hardware reset and re-initialization of all mechanical components. Sometimes the diverter just needs a fresh start to find its proper position.

Once your ATM completes its startup sequence, perform several test dispenses using the diagnostic menu. Start with small amounts - maybe $20 or $40 - to verify the diverter is working properly. If these test transactions complete without errors, you're likely good to go.

Finally, return the ATM to service mode and monitor it closely for the next few transactions. Sometimes the error was just a temporary glitch, and your machine will run perfectly fine afterward.

Immediate on-site remedies for ATM error code 068

If the basic power cycle doesn't resolve ATM error code 068, you'll need to get hands-on with some vault access. Don't worry - this isn't as intimidating as it sounds, and most business owners can handle these simple checks.

Open your vault safely following your standard security procedures. Make sure the ATM is powered off and have your vault key ready. Take a moment to gather a flashlight and maybe some compressed air if you have it handy.

Inspect the diverter mechanism for obvious problems. Look for paper fragments, dust buildup, or any components that seem loose or out of place. The diverter arm should move smoothly when you gently manipulate it by hand (remember, power should be off). If something looks obviously wrong, you've likely found your culprit.

Clear any debris you find using compressed air or a soft brush. Pay special attention to the sensor windows - these small glass or plastic components need to be crystal clear to detect the diverter's position properly. Even a thin layer of dust can cause sensor misreads.

Remove and reseat your cash cassette completely. Pull it out, check that the currency is properly aligned and not binding anywhere, then reinstall it carefully. The cassette should click securely into place with no gaps or loose connections.

For more detailed troubleshooting steps and diagnostic procedures, our ATM Troubleshooting Guide covers additional techniques that can help resolve stubborn issues.

When the error persists after fixes

Sometimes ATM error code 068 just won't go away, no matter what you try. When basic troubleshooting doesn't work, you're probably dealing with worn or failed components that need professional attention.

The diverter solenoid might need replacement if it's no longer strong enough to move the diverter arm properly. This electromagnetic component does wear out over time, especially in high-volume locations. You'll need to order OEM parts, which typically take 2-3 business days to arrive.

Call a certified technician when you've exhausted the simple fixes. Complex mechanical repairs require specialized tools and training, and attempting advanced repairs yourself can void warranties or create safety hazards. Trust me, I've seen well-meaning business owners turn minor issues into major problems by going too far with DIY repairs.

Document everything you've tried and any patterns you've noticed. Does the error happen at specific times of day? After certain weather conditions? This information helps technicians diagnose root causes much more efficiently, potentially saving you time and money on service calls.

Our ATM Machine Repair resource provides additional guidance on when to escalate issues to professional service providers and what to expect during the repair process.

Preventing Future 068 Errors

Prevention is always more cost-effective than reactive repairs. Here's how to minimize ATM error code 068 occurrences:

Scheduled Cleaning (Monthly) Regular cleaning prevents dust accumulation that can interfere with sensor operation and mechanical movement. Focus on the cash path, sensors, and diverter assembly.

Sensor Calibration (Quarterly)
Many ATMs allow sensor sensitivity adjustments through the diagnostic menu. Proper calibration ensures reliable detection of diverter positions and reduces false error triggers.

Firmware Updates (As Available) Manufacturers periodically release firmware updates that improve error handling and mechanical timing. Stay current with your ATM's software version.

Proactive maintenance tips for avoiding ATM error code 068

Install Dust Covers When your ATM is located in dusty environments, consider protective covers for the cash dispenser area during extended downtime.

Monthly Purge Cycles Run purge commands monthly even when no errors are present. This exercises all mechanical components and clears minor debris before it becomes problematic.

Maintain Parts Log Track component replacement dates and service history. Diverter solenoids typically last 2-3 years in normal operation, so plan replacements proactively.

Quality Currency Management Reject worn, torn, or dirty bills during cash loading. Poor quality currency increases the likelihood of jams and mechanical problems.

For comprehensive maintenance guidance, our ATM Maintenance Services page outlines professional service options that can prevent costly downtime.

Cost-saving bonus tip

While you're optimizing your ATM operations, consider reviewing other business expenses. Many of our clients save significantly on operational costs through strategic comparisons. For instance, if you haven't compared insurance rates recently, you might be overpaying - some businesses save up to $996 per year by switching providers.

Related Dispenser Error Codes & Escalation Path

ATM error code 068 is part of a family of dispenser-related errors you might encounter:

Error 064 - Diverter Timeout The diverter mechanism failed to reach its commanded position within the allowed timeframe. Often occurs alongside 068 errors.

Error 070 - Gate Jam
A note is stuck in the dispenser gate mechanism. May cause subsequent diverter positioning problems.

Error 055 - Wrong PIN While not mechanically related, this error can appear if customers repeatedly enter incorrect PINs while your ATM is experiencing hardware issues.

Escalate to manufacturer or processor

When basic troubleshooting fails to resolve ATM error code 068, follow this escalation path:

Manufacturer Hotline Contact your ATM manufacturer's technical support line. Have your model number, serial number, and error frequency data ready.

Processor Help Desk If you lease your ATM through a processing company, they often provide first-level technical support and can dispatch authorized service technicians.

Parts Ordering For confirmed component failures, order OEM replacement parts through authorized distributors to ensure compatibility and warranty coverage.

Who to contact if ATM error code 068 will not clear

Field Service Provider Most major metropolitan areas have independent ATM service companies that can provide on-site repairs within 24-48 hours.

Authorized Distributor Your ATM's selling dealer often provides ongoing service support and has direct access to manufacturer resources.

Diverter Module Vendor For specialized component issues, the original equipment manufacturer may need to be contacted directly for technical guidance.

At Merchant Payment Services, we maintain relationships with certified service providers nationwide to ensure our clients receive prompt, professional support when hardware issues arise.

Frequently Asked Questions about ATM Error Code 068

Is error 068 dangerous for customer funds?

ATM error code 068 is actually your ATM's way of protecting everyone involved - and that's great news for your business. When this error appears, it means your machine has detected a potential problem and immediately stopped all cash transactions as a safety measure.

Think of it like a smoke detector in your home. The diverter mechanism guides cash bills to either the customer or back to an internal reject bin. If it's not positioned correctly, your ATM could theoretically send money to the wrong place or worse - debit a customer's account without dispensing any cash at all.

By triggering ATM error code 068, your machine prevents these nightmare scenarios before they happen. No customer funds are at risk because the ATM simply won't process transactions until the mechanical issue is fixed. This protects both your customers' money and your business reputation.

The temporary inconvenience of being out of service is much better than dealing with customer complaints about missing funds or having to reimburse incorrect transactions.

Can software updates alone fix ATM error code 068?

Unfortunately, no amount of software updates can fix ATM error code 068 because you're dealing with a physical hardware problem. It's like trying to fix a flat tire by updating your car's GPS - the software isn't the issue here.

However, firmware updates can still be helpful in managing this error. Newer software versions often provide more detailed diagnostic information, making it easier to pinpoint exactly what's wrong with your diverter mechanism. Some updates also improve the accuracy of error detection, so you get fewer false alarms.

The bottom line is that something physical needs attention inside your cash dispenser. Whether it's dust blocking a sensor, a loose component, or a worn-out part, a technician will need to open up your ATM and address the mechanical issue directly.

How long should a full repair take?

The repair time for ATM error code 068 depends entirely on what's causing the problem - and the good news is that most cases are quick fixes.

For simple issues like dust buildup or a loose diverter arm, you're looking at just 15-30 minutes once you have vault access. These are the kinds of problems you might even handle yourself with basic troubleshooting skills.

If a component needs replacement, expect a qualified technician to spend 1-2 hours completing the work. The actual repair isn't complicated, but proper testing and calibration take time to ensure everything works perfectly.

The real variable is parts availability. If your diverter solenoid has failed, you might wait 2-5 business days for the replacement part to arrive. This is why we recommend keeping common wear items in stock if you operate multiple ATMs.

Most business owners are surprised by how straightforward these repairs actually are. The key is having the right diagnostic information upfront and working with experienced service providers who understand ATM hardware inside and out.

Conclusion

When ATM error code 068 pops up on your machine, it doesn't have to spell disaster for your business. Think of it as your ATM's way of saying "Hey, I need a quick check-up!" rather than announcing its retirement. Most cases really can be fixed in just a few minutes once you know what you're looking for.

The biggest mistake we see business owners make is panicking when they see that 068 on their screen. Remember - this is a good thing. Your ATM is protecting both your customers' money and your reputation by refusing to operate when something's not quite right with the diverter mechanism.

Here's what really matters: ATM error code 068 is the hardware issue with the diverter arm, while network response code 68 is that pesky timeout problem from the bank. Keep these straight in your mind, and you'll save yourself hours of unnecessary troubleshooting down the wrong path.

The truth is, most ATM error code 068 situations get resolved with basic steps like clearing out some dust or reseating a cash cassette. It's the ATM equivalent of turning your computer off and back on again - sometimes the simplest solutions work best.

Prevention beats reaction every single time. A little monthly cleaning and those quarterly check-ups will keep your diverter happy and your customers even happier. Quality bills matter too - those ratty, torn twenties might save you a few cents, but they'll cost you more in repair calls.

At Merchant Payment Services, we've been helping business owners steer these exact situations for over 35 years. We know that when your ATM goes down, you're not just losing surcharge revenue - you're potentially losing customers who might walk next door instead of waiting around.

That's exactly why we focus on keeping issues like ATM error code 068 from cutting into your profits in the first place. Our approach isn't just about fixing problems when they happen - it's about preventing them from happening at all.

Ready to take the guesswork out of ATM ownership? Our comprehensive ATM Maintenance Services Handbook shows you exactly how we keep your cash flowing and your customers satisfied, day after day.